Use of Card

We know you are busy planning your trip, so with just 3 EASY STEPS your card will be ready and operational.


Step 1

Sign and write your name on the back of the card

Step 2

Remember your PIN. Your card is already active and ready to be used.

Step 3

Create your account online by logging into ' My Account ' to view your card balance and transfer money between currencies as well as to review your transactions.


That's all. You are ready to travel and enjoy your money!




Branch office



Reload your card




Transfer money from one currency to another


Yes, in ' My account '


Get a PIN reminder




Check your card balance


Yes, in ' My account '

Yes (this will only be the total of all your currency balances)

Get back money you haven't spent (cash withdrawal)

Yes (this service is only available

at Intercam branches)



Notify us that your card has been lost, stolen, or damaged

Call the Card Service Center immediately (click here for contact numbers)



Your card is not just for a trip; it can be used over and over again (until the expiration date shown on the card), and only needs to be recharged for your next trip ^.

If there has been no activity on your card (such as a product purchase, an ATM cash withdrawal, or a reload) for 12 months or longer, you will have to pay an inactivity fee if there is a balance on the card.

This is indicated in the Commissions and limits table .

^ Subject to card limits


Keeping you informed

Before using your card, here are some things you should check.

  1. Is there enough money on the card for the purchase or for the cash withdrawal you want to make?
  2. Are you using the correct PIN? The “ How…? ”Quoted above tells you how to get a reminder
  3. Does the merchant or ATM accept MasterCard® cards?
  4. Is the operation within the maximum limits of the card? - for example, the maximum daily amount you can spend in a store. These limits are shown in the Commissions and limits table . Also, some ATMs may have their own limits.

If you have more questions, it's worth checking out the FAQ section