We know you are busy planning your trip, so with just 3 EASY STEPS your card will be ready and operational.
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Step 1 |
Sign and write your name on the back of the card |
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Step 2 |
Remember your PIN. Your card is already active and ready to be used. |
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Step 3 |
Create your account online by logging into ' My Account ' to view your card balance and transfer money between currencies as well as to review your transactions. |
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That's all. You are ready to travel and enjoy your money!
How...?
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Branch office |
Online |
Telephone |
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Reload your card |
Yes |
Not |
Not |
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Transfer money from one currency to another |
Not |
Yes, in ' My account ' |
Not |
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Get a PIN reminder |
Not |
Not |
Yes |
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Check your card balance |
Not |
Yes, in ' My account ' |
Yes (this will only be the total of all your currency balances) |
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Get back money you haven't spent (cash withdrawal) |
Yes (this service is only available at Intercam branches) |
Not |
Not |
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Notify us that your card has been lost, stolen, or damaged |
Call the Card Service Center immediately (click here for contact numbers) |
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Long-term
Your card is not just for a trip; it can be used over and over again (until the expiration date shown on the card), and only needs to be recharged for your next trip ^.
If there has been no activity on your card (such as a product purchase, an ATM cash withdrawal, or a reload) for 12 months or longer, you will have to pay an inactivity fee if there is a balance on the card.
This is indicated in the Commissions and limits table .
^ Subject to card limits
Keeping you informed
Before using your card, here are some things you should check.
- Is there enough money on the card for the purchase or for the cash withdrawal you want to make?
- Are you using the correct PIN? The “ How…? ”Quoted above tells you how to get a reminder
- Does the merchant or ATM accept MasterCard® cards?
- Is the operation within the maximum limits of the card? - for example, the maximum daily amount you can spend in a store. These limits are shown in the Commissions and limits table . Also, some ATMs may have their own limits.
If you have more questions, it's worth checking out the FAQ section
