Important notice: We are currently experiencing issues with some of our services. Our team is actively working to resolve the issue. We apologise for any inconvenience and appreciate your patience.
Download our Procedures Guide by clicking here.
As soon as you receive your card, it's important to do the following:
| Step 1 | Sign and write your name on the back of the card. |
| Step 2 | Remember your PIN. Your card is already active and ready to be used. |
| Step 3 | Register your card in 'My Account' to: temporarily deactivate and reactivate it in case of loss or if you don't plan to use it for an extended period, review your balance and transactions, transfer money between currencies, recover your PIN, or update your contact information. |
That's it. You're now ready to travel and enjoy your money.
Where can I...?
|
Activity |
Relationship Manager / Intercam Branch |
Intercam Mobile Banking app |
Intercam Online Banking platform |
Card Services Center |
My Account at intercamcashpassport.com.mx |
|---|---|---|---|---|---|
|
Add funds to the card |
Yes |
Yes |
Yes |
No |
No |
|
Transfer money from one currency to another |
No |
No |
No |
No |
Yes |
|
Obtain a PIN reminder |
No |
No |
No |
Yes |
Yes |
|
Review the available balance on the card |
Yes |
Yes |
No |
Yes |
Yes |
|
Verify card transactions |
No |
No |
No |
No |
Yes |
|
Recover unspent money (Cash withdrawal) |
Yes |
No |
No |
No |
No |
|
Modify the registered contact information |
No |
No |
No |
No |
Yes |
|
Notify us that your card has been lost, stolen or damaged |
Call the Card Services Center immediately. |
||||
Don´t forget that...
- Your card can be used for in-person purchases, online transactions, or cash withdrawals.
- If the local currency isn't among the currencies on your card, funds will be taken from another currency following this order: USD, CAD, GBP, EUR, JPY.
- Transactions in a currency different from those on your card may incur a fee (See Fees and Limits).
- You have worldwide phone assistance available at any time, any day of the year.
- In case of loss or theft, you must report your card immediately to the Card Services Center.
- Any telephone assistance service is provided directly to the primary cardholder.
- Starting from the 13th month of inactivity, the corresponding commission will be charged monthly. Reload your card or use it on your purchases or withdrawals to reset the inactivity timer.
- The payment limit is USD 5,000 every 24 hours.
- The card PIN cannot be modified; memorize it and discard it safely. In case you need it, you can recover your PIN in My Account.
If you have additional questions, it's worth reviewing the Help section or contacting our Card Services Center.
