Contact Us

At our Card Services Center, we can assist you at any time with the following:

1. Stolen, lost, or damaged cards.
2. Checking the status of your card.
3. Questions related to transactions on your card or balance inquiries.
4. Clarifications for unrecognized charges.
5. Assistance with PIN recovery.
6. Guidance on registering your card online.
7. Forgotten usernames and/or passwords.
8. Requests for card replacements abroad.
9. Emergency cash advances.

Country you're calling from. Toll-Free Number* Argentina 0800 666 0026 Australia 1800 098 231 Austria 0800 293 724 Bahamas 1800 389 0523 Belgium 0800 77 228 Brazil (desde teléfono fijo) 0800 892 3560 Brazil (desde celular) +55 21 3956 9200 Bulgaria 800 116 1169 Czech Republic 800 143 722 Chile 123 0020 7887 China (Norte) 10 800 712 2683 China (Sur) 10 800 441 1345 Costa Rica 800 015 0605 Croatia 0800 223 179 Cyprus 800 96 361 Denmark 808 84 857 Dominican Republic 1888 156 1388 Estonia 800 011 1359 Finland 0800 918 279 France 0800 916 940 Germany 0800 181 4595 Greece 00800 4413 1532 Hong Kong 800 966 321 Hungary 0680 018 878 Iceland 800 98 78 India 000800 100 7960 Indonesia 1 803 0441 1368 Ireland 1800 535 564 Israel 180 943 1521 Italy 800 789 525 Japan 00531 780 221

Country you're calling from. Toll-Free Number* Latvia 800 03 736 Lithuania 880 031 068 Luxembourg 800 28 166 Malaysia 1800 814 933 Mexico 800 288 9868 Monaco 800 93 677 Netherlands 0800 023 3935 New Zealand 0800 444 691 Norway 800 14 326 Philippines 1800 1442 0143 Poland 00800 441 2460 Portugal 800 880 501 Puerto Rico 1 877 465 0085 Russia 810 800 2500 2044 Singapore 800 441 1379 Saudi Arabia 800 844 2790 Slovakia 800 001 684 South Africa 0800 982 674 South Korea 00798 4434 1279 Spain 900 958 973 Sweden 020 796 949 Switzerland 0800 834 918 Taiwan 0080 104 4292 Thailand 001800 442 212 Trinidad & Tobago 1 800 203 0194 Turkey 00800 4463 2089 United Kingdom 0800 056 0572 Uruguay 000 413 598 3672 USA / Canada 1 877 465 0085 Venezuela 800 100 8565 Other countries +44 207 649 9404††

 

 

*There may be a charge for calls to these numbers if dialed from a hotel or a mobile phone.

** Remember to add the international prefix of the country where you are located before this number (in most cases it is 00, for example, 0044 207 649 9404). Calls to this number are not toll-free.

If you have a general question or wish to provide feedback about the usage of your Intercam Multi-currency Cash Passport Card, please contact us via email at cardservices@accessprepaidww.com

We are committed to providing you with the best cardholder experience. Therefore, if you wish to provide feedback related to your experience using your Intercam Multi-currency Cash Passport Card, please send us an email at atencionclientes@intercam.com.mx, including as many details as possible such as your full name, card ending digits, date of the incident, inconvenience experienced, and what you would like us to do to resolve situations like the one experienced.

We are committed to following up and addressing your request, as it means we have the opportunity to make things right immediately and enhance the level of service we offer in the future.